Lead IT Support

Store Gate Dinamis · 📍 Kuta, Bali · Diposting 2026-10-12
FULL_TIME⭐ TERVERIFIKASI
Rp 12.000.000 – Rp 19.000.000 per month
Store Gate Dinamis is a leading retail technology company in Indonesia, specializing in innovative solutions for the retail industry. We are looking for a skilled and experienced Lead IT Support to join our team in Kuta, Bali. In this role, you will be responsible for providing top-notch IT support to our team, ensuring the smooth operation of our systems and technology infrastructure.

📋 Tanggung Jawab Pekerjaan

Provide level 2 and 3 IT support to the team, including troubleshooting hardware and software issues.,Manage and maintain our IT infrastructure, including servers, networks, and workstations.,Develop and implement IT policies and procedures to ensure the security and efficiency of our systems.,Coordinate with vendors and service providers to ensure timely resolution of IT issues.,Train and mentor junior IT staff on best practices and troubleshooting techniques.,Monitor system performance and proactively identify and resolve potential issues.,Ensure compliance with IT security policies and standards.,Assist in the development and implementation of new IT projects and initiatives.

🎓 Kualifikasi & Syarat

Bachelor's degree in Computer Science, Information Technology, or a related field.,Minimum of 5 years of experience in IT support roles, with a strong background in hardware and software troubleshooting.,Proven experience in managing and maintaining IT infrastructure.,Strong knowledge of IT security policies and best practices.,Excellent communication and interpersonal skills.,Ability to work independently and as part of a team.,Proficient in English, both written and spoken.,Familiarity with cloud computing and virtualization technologies is a plus.

🛠️ Keahlian

Hardware and software troubleshootingIT infrastructure managementIT securitySystem performance monitoringTraining and mentoringProject managementCloud computing and virtualization
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