Customer Support Specialist (Remote - YouTube Advertising)

Join our dynamic team as a Customer Support Specialist and play a pivotal role in delivering exceptional service to clients engaged in YouTube advertising campaigns. This remote position offers the flexibility to work from anywhere in Jakarta while providing real-time support via Google Ads and YouTube Manager. At Private Advertiser, we're a leading player in the digital advertising space, and we're looking for a dedicated professional to ensure our clients' campaigns run smoothly and achieve their marketing goals.

As a Customer Support Specialist, you'll be the first point of contact for our clients, addressing their queries and concerns with speed and efficiency. You'll leverage your expertise in Google Ads and YouTube advertising to provide tailored solutions, and you'll use tools like Zendesk and Slack to streamline communication and support processes. This role is perfect for someone who thrives in a fast-paced environment and is passionate about helping clients succeed.

📋 Tanggung Jawab Pekerjaan

• Provide real-time support to clients via Google Ads and YouTube Manager, addressing their queries and concerns promptly.
• Leverage your expertise in YouTube advertising to offer tailored solutions and recommendations to clients.
• Use Zendesk and Slack to manage and streamline support requests and communication.
• Monitor and report on key performance indicators (KPIs) to ensure the quality and efficiency of support services.
• Collaborate with the marketing team to identify trends and opportunities for improving client campaigns.
• Stay up-to-date with the latest developments in Google Ads and YouTube advertising, and share your knowledge with the team.
• Participate in team meetings and contribute to the continuous improvement of support processes.
• Ensure all client interactions are handled in accordance with our company's policies and procedures.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business, Marketing, or a related field, or equivalent experience.
• 2-3 years of experience in customer support, preferably in the digital advertising industry.
• Proven expertise in Google Ads and YouTube advertising, including campaign management and optimization.
• Strong communication and interpersonal skills, with the ability to handle multiple support requests simultaneously.
• Proficiency in using Zendesk and Slack for customer support and communication.
• Familiarity with data analysis tools such as Google Analytics and Google Data Studio.
• Ability to work independently and manage time effectively in a fast-paced environment.
• Passion for helping clients achieve their marketing goals and a commitment to delivering exceptional service.

🛠️ Keahlian

Lowongan Terkait