Hospitality Performance Manager

Join Luxora Resorts & Hospitality in the stunning Bangka Belitung archipelago as our Hospitality Performance Manager. In this pivotal role, you will drive operational excellence, optimize guest experiences, and maximize revenue across our luxury resorts. With a focus on data-driven decision-making, you will leverage tools like Power BI and Tableau to analyze performance metrics, identify trends, and implement strategic improvements. This is your chance to make a tangible impact on our guest satisfaction scores and operational efficiency.

Luxora Resorts & Hospitality is a leading player in the hospitality industry, known for its commitment to excellence and innovation. With a rich history spanning over a decade, we have established ourselves as a trusted name in luxury travel experiences. Our resorts in Bangka Belitung offer a unique blend of natural beauty, cultural heritage, and world-class amenities, attracting discerning travelers from around the globe.

As our Hospitality Performance Manager, you will work closely with our team of talented professionals, including front desk staff, housekeeping, and food and beverage service. Together, you will ensure that every guest's stay is memorable, from the moment they arrive until they depart. You will be responsible for monitoring key performance indicators (KPIs) such as occupancy rates, revenue per available room (RevPAR), and guest satisfaction scores, and taking proactive measures to address any issues that may arise.

📋 Tanggung Jawab Pekerjaan

• Develop and implement performance improvement plans to enhance operational efficiency and guest satisfaction.
• Analyze performance data using Power BI and Tableau to identify trends and opportunities for growth.
• Monitor key performance indicators (KPIs) such as occupancy rates, RevPAR, and guest satisfaction scores.
• Collaborate with department heads to address operational challenges and implement corrective actions.
• Train and mentor front desk staff, housekeeping, and food and beverage service to uphold luxury standards.
• Ensure compliance with health and safety regulations, as well as industry best practices.
• Conduct regular audits to assess the performance of various departments and identify areas for improvement.
• Work closely with the marketing team to promote special events and packages that drive revenue and occupancy.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Hospitality Management, Business Administration, or a related field.
• Minimum of 5 years of experience in a similar role within the hospitality industry.
• Proven track record of successfully implementing performance improvement initiatives.
• Strong analytical skills with proficiency in Power BI and Tableau.
• Excellent communication and interpersonal skills to effectively collaborate with cross-functional teams.
• Ability to work under pressure and meet tight deadlines in a fast-paced environment.
• Knowledge of industry standards, regulations, and best practices in the hospitality sector.
• Fluent in English and Bahasa Indonesia.

🛠️ Keahlian

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